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General conditions and returns
Autonomous and SALUTEF certificate data:
Trade name: SALUTEF
Mª Annunciation Pérez Bartolomé
NIF: 12753880N
Address: c / crossing of Church No. 5, San Martín del Valle 34116 (Palencia)
Ecological: Control organization: ES-ECO-016-Cl Nº Operator: CL-4161
FACE REGISTRATION - ELS Nº PPC / ELS-47 Calicler FA / 0913/18 Slocked Scale EN-176-XXX
Under the trade name SALUTEF, Mª Annunciation Pérez Bartolomé operates complying with the applicable regulations and holding the necessary certifications to ensure excellence and security in their commercial activities.
General Purchase Conditions
Information about the products presented on our website, SALUTEF.es, is up-to-date until the date of its last modification. This information is obtained directly from the manufacturers of each product. In Salutef, we strive to provide our customers with accurate data and up to date; However, we do not assume responsibility for the accuracy of such information or by the consequences derived from the use of the products based on it. We strongly recommend reviewing the product labels before use and contact the manufacturer before any question about its composition or adequacy for use. In case of finding discrepancies or errors in the information of a product, we appreciate the report to correct it. This will allow us to correct the error and ensure the veracity of the data on our website www.https://salutef.com/en/
Returns policy
Inspection of the box to the reception:
Before opening the box of your order, we ask you to review it carefully by any sign of damage, such as breaks, stains, humidity or impact. It is crucial that any anomaly is indicated in the delivery note before signing it at the time of receiving it from the messenger. The absence of this annotation in the Albaran will assume that the order has been delivered in perfect condition, and the exercise of the right of withdrawal will not be admitted to initiate a refund.
Incorrect or damaged products:
If you receive a wrong product or in poor condition, please contact us by sending an email or by calling the number 667930755 within seven days after receiving the order. We will proceed to reimburse the amount of the affected product using the same method of payment of your purchase.
In Salutef, we are committed to the satisfaction of our customers. We understand that sometimes, after making a purchase, you may want to return a product. For this reason, we offer you the option of exercising your right of withdrawal under the following conditions:
Term to exercise the right of withdrawal:
You have a period of 14 calendar days from the reception of the product to exercise your right of withdrawal without needing justification.
Notification: To exercise this right, you must notify us of your decision to desist from the contract through an unequivocal declaration. You can do it by sending us an email to info @salutef.com o Calling us at 667930755. If you prefer, you can also use the withdrawal form that we provide below, although its use is not mandatory. Sending Products: Once you have notified your decision to desist from the contract, you should return the products without any undue delay and, in any case, no later than 14 days after the date on which you inform us of your decision of the contract withdrawal. The products must be sent to SaluteF, c / Church journey No. 5, 34116 San Martín del Valle (Palencia), and should take on the direct cost of the return of the products.
WITHFISTORY: To facilitate the process, you can download and use the following withdrawal form. Simply fill it with your data and the detail of your order and send it together with the products you want to return.
Once the products were received and proven their status, we will proceed to reimburse the total amount of the purchase, including the delivery costs of the initial delivery (except in those cases in which a more expensive special shipping mode has been selected than the most economical standard offer), using the same Middle payment used for the initial transaction. We appreciate your understanding and cooperation in this process. Our goal is to ensure that your shopping experience with us is as satisfactory as possible. If you have any questions or you need additional assistance, please do not hesitate to contact us.
Online litigation resolution platform:
In SALUTEF, we strive to offer the best possible experience to our customers and resolve any disagreement quickly and satisfactory. However, we understand that in some situations, you may want to look for an external solution. To facilitate this, the European Union has established an online litigation resolution platform (ODR) that allows consumers and traders to resolve disputes related to online purchases.
If you reside in the EU and you have had a problem with an online purchase in Salutef that we have not been able to resolve directly, you have the right to go to this platform to find a solution. The ODR platform offers a unique access point for litigation resolution outside the courts, impartially, efficiently and effectively. To access the platform and find more information on how to start a mediation or arbitration process, click on the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES This link will direct you to the ODR official website, where you can find all the necessary resources to proceed with your claim. In Salutef, we believe in the importance of maintaining a transparent and trustworthy relationship with our customers. Therefore, we encourage you to contact us directly for any questions or problem before resorting to the ODR platform. We are here to help you and we are committed to find the best possible solution for your concerns.
